#502

ETHICS: WHY CLIENTS TURN ON THEIR LAWYERS


--- 1.0 CLE Credit for AZ,CA,CT,FL,ID,NY,PA
--- ethics
--- course production date: 8/10/2015
--- presented by JANET EILEEN SOBEL

JANET EILEEN SOBEL
There is no denying that when it comes to clients, "you can't live with 'em, and you can't live without 'em!" There is also no denying that all claims of malpractice are client-driven and, further, can be traced back to something the lawyer did that might have been done differently. Just as with medical professionals, being sensitive to the needs of your clients can lead to fewer malpractice claims.

This course will explore the kinds of lawyer behaviors that lead to a greater likelihood of malpractice claims. Being alert to the things that cause clients to turn on their lawyers can make for a more satisfying practice and one less likely to lead to the headache of a client claim against you.

Key course points are:
• Focusing on the ethical obligation to treat clients fairly.
• An awareness of how to improve client relations and the causes of rocky ones.
• Changes to make to your law practice so that you are less stressed.
• Increased understanding of why clients get upset with their lawyers.


--- presented by JANET EILEEN SOBEL

Janet E. Sobel has been a lawyer in San Diego, California, since 1983. She graduated in the top 10% of her class from U.C.L.A. School of Law. She began her career at a large law firm, then moved to a mid-sized firm, and then to a two-person litigation firm. Her practice focused on representing individuals and small business owners in a variety of business, personal, real estate, insurance, contract, and legal malpractice disputes. She handled jury trials and appeals when she was actively litigating.

After litigating for 16 years, she became disheartened with the traditional law practice and created a non-traditional “counseling at law” practice that focuses on trying to find pre-litigation solutions for her clients, helping them when she can and pointing them to a good litigator when she can’t. She has earned a credential as a mediator through the National Conflict Resolution Center in San Diego.

Ms. Sobel has authored a book for consumers and law-related professionals called "Litigation - Insult to Injury: What Judges and Lawyers Know About the Legal System That You Don't," does CLE presentations, and speaks publicly about the mysterious ways of our legal system.

Ms. Sobel did a lot of things before becoming a lawyer, including teaching elementary school, being a mother to her two children, serving as an elected member of the Clark County (Las Vegas) School Board, and becoming licensed as a real estate agent in Nevada.